Terms and Conditions
Section 1 of the agreement outlines and accepts the terms and conditions.
The company Service Paws USA (“we,” “us,” and “our”) manages this website, which can be found at Servicepawsusa.pet (collectively with any mobile application or platform connected to or associated with this website, and any information stored herein and therein, as well as any products and services offered through any of the foregoing, the “Website”).
Service Paws USA does not practice medicine or any other health care profession and is not a medical facility or other type of healthcare provider. Service Paws USA is a business that uses technology to link clients with licensed healthcare professionals (“LHCPs”). These LHCPs can then write recommendations for emotional support animals or letters determining whether the client qualifies as having a disability under the ADA, ACAA, and/or FHA, depending on what they determine to be appropriate and necessary for the client. Service Paws USA does not guarantee that an emotional support animal letter or a psychiatric service dog (PSD) letter will be provided to the client in each case. Each client is reviewed individually by the mental health expert. The practice of medicine or psychology, the provision of medical or psychological care, or the provision of any other form of professional healthcare is not intended by any of the content that is stated or posted on the Website or made accessible through any service or product provided by Service Paws USA, and it must not be understood to be so. A professional medical, psychological, or psychiatric diagnosis, advise, treatment, or other professional healthcare cannot be replaced by the information on the website.
Contact a crisis hotline if you're experiencing a crisis. Call 800-273-TALK to get in touch with the National Suicide Hotline (800-273-8255). We do not respond to requests in emergency cases, nor do we offer a 24-hour hotline for medical crises.
Consult your physician, therapist, or other qualified healthcare provider if you have or believe you may have a medical or psychological issue. Call 911 right away if you believe you are experiencing a medical emergency. Never reject or put off seeking medical advice from your qualified healthcare physician because of something you read on the website or because you were given a letter authorizing an ESA or PSD. Always get the advice of your doctor, therapist, or other qualified healthcare provider before starting a new therapy, changing your medication, supplements, routine, or procedure, or initiating any other changes to your current medical or psychological regimen. Nothing on the website should be construed as a recommendation or endorsement of any specific testing, goods, services, approaches, medical practitioner, or viewpoint. We are not responsible for any losses or damages resulting from your use of any information provided on the website or any products or services made available through the website.
Regarding any rights or obligations that a person may have in relation to federal or state disability legislation or other laws, Service Paws USA provides no promises or representations. We make no claims or certifications regarding any particular person's impairment or their legal right to reasonable accommodations. We cannot guarantee that any stance taken by a user of this website will be supported by people, businesses, or governmental bodies. Furthermore, we cannot promise that using one of our goods or services will result in a disability diagnosis, an ESA letter from a specific healthcare practitioner, or access to accommodations often provided to the legally disabled. If you do not qualify as legally disabled, you might not be entitled to accommodations under applicable laws, and any information, services, or goods you obtain through this website might not be of any use to you. By using any of our products or services, you have no assurance that any third party will grant you any rights or courtesy. Even if a person has a letter authorizing an emotional support animal from an LHCP, this in no way ensures that they will be considered “disabled” under federal or state law or that they will be granted any special accommodations from any airline, housing provider, hotel, restaurant, or other organization. For instance, ESAs are not permitted to be accommodated at restaurants or other public or private facilities while having some housing rights under federal law. An ESA may not always receive the same level of accomodation as a “service animal” under the legislation. You are aware that misrepresenting a pet as an aid animal may be illegal.
A trained dog that performs tasks related to a person's handicap is known as a service dog, especially a psychiatric support dog. The Americans with Disabilities Act, the Air Carrier Access Act, the Fair Housing Act, or any other service animal statutes do not grant any rights, and the DOJ does not accept documents like PSD letters, certifications, permits, or registrations as evidence that a dog is a service animal. Your animal cannot be “officially” certified as a service animal by a group or individual. The PSD letter service made available on the website is only meant to assist clients in determining, with the aid of an LHCP, whether they have a disability that makes them eligible for a service dog under the ADA, FHA, or ACAA. For the purposes of the ADA, FHA, ACAA, or any other disability law, the PSD letter in no way confirms, verifies, certifying, or represents that you currently possess or will soon own a service dog. The LHCP's only responsibility is to assess your mental and emotional well-being. The qualification of your animal as a service dog, as well as its training or disposition, cannot be claimed or certified by them. A PSD letter is not meant to be forwarded to third parties and does not grant any rights to anyone. It is up to you to decide if your pet satisfies the standards of applicable assistance animal laws and is a true service dog. You must self-certify that your dog is a service dog on the U.S. form in order to fly. Service Animal Air Transportation Form from the Department of Transportation. It is immoral and even illegal to falsely claim that an animal is a service animal. You should seek legal advice if you are unsure if your pet qualifies as a service animal under the law.
The precise animal that a person can or should have as their emotional support animal or service animal is not designated or advised by Service Paws USA. Service Paws USA disclaims any culpability for the acts of non-assistance animals, emotional support animals, service animals, or their handlers/owners in any situation, and makes no claims regarding a specific animal's suitability to serve as an emotional support animal or service animal.
For further crucial information, please read the section titled “Disclaimers.”
You, as the user, are granted access to and use of the Website by Service Paws USA, subject to your compliance with all applicable laws and Service Paws USA's terms, conditions, policies, and notices. The following terms and conditions (“Terms of Service”), including all other terms, conditions, and policies referenced herein and/or accessible by hyperlink, govern your use of the Website and your purchase of items and/or services from us. You certify that you are at least eighteen (18) years old and have the authority necessary to engage into contracts, such as these Terms of Service. Due to your failure to meet any eligibility requirements or for any other reason, Service Paws USA reserves the right to refuse to offer you any products or services.
Before using or visiting our website, please take the time to thoroughly read these terms of service. You agree to be bound by these Terms of Service by accessing or using any portion of the Website, any of our products, or any of our services. You are not permitted to use any of the products or services made available via the website or to access the website if you do not agree to all of the terms and conditions of these Terms of Service.
SECTION 2 – POLICY FOR REFUNDS AND CANCELLATIONS
To make sure the qualified healthcare experts we deal with appropriately allocate their support to those who need it, we have a stringent return and cancellation policy. If you decide to cancel your order after it has been placed and within 24 hours you want a refund, there is a $39 fee. Even if you are still inside the 24-hour window, your order is final and non-refundable after 24 hours or after you have signed the LHCP consent form. A $55 cancellation fee will be charged if an exception is made outside of this window due to exceptional circumstances. Once you complete your renewal questionnaire for subscribers, your renewal is final and non-refundable. Your subscription renewal is refundable prior to submitting your renewal questionnaire. All orders for PRIORITY Rush Digital Delivery are non-refundable because they are processed right away and given top priority by your LHCP. An LHCP will contact you when your order has been placed and provide you with a consent form. It is your duty to respond to your LHCP with your consent within 24 hours if you choose the PRIORITY Rush Digital Delivery service. You will normally receive a digital copy of your letter within 1-2 business days after your LHCP has received your consent form and, if they propose an ESA, after they have recommended it. Your priority order will be canceled, and the speedy delivery cost forfeited if we decide to make an exception for extenuating circumstances at our sole discretion. A $39 cancellation fee will also be charged. You won't ever receive a refund for the expedited delivery price if you don't present your consent forms to your LHCP within 24 hours. For additional document service orders or ESA letter revisions, we do not issue refunds.
You are aware that the decision to comply with your ESA request will ultimately be made by the landlord or airline. Your federally guaranteed right to be accompanied by an ESA may be denied by some landlords because they dislike ESAs or are uninformed of ESA regulations. Airlines are not required by U.S. law to allow passengers to travel with emotional support animals, and not all airlines do. We can't guarantee refunds for circumstances beyond our control, such as if your landlord or airline rejects your ESA request in violation of your rights or the airline's rules, though we will offer support to help you deal with any problems that may arise. Additionally, we are unable to issue reimbursements if your landlord or airline refuses your ESA for a justifiable reason outlined in the Fair Housing Act or the airline's policy, such as if your ESA endangers the health and safety of others or has caused property damage. A PSD letter is not meant to be given to a third party for confirmation or verification of a service animal; rather, it is meant for your own piece of mind. It is your responsibility to prove to third parties that your animal complies with all ADA, FHA, ACAA, and other assistance animal law requirements and is a fully trained service dog. If your licensed healthcare professional finds following an evaluation that you do not qualify for an ESA letter or PSD letter, we will refund all of your money in full. Even though not all of our clients will be eligible for an ESA letter or PSD letter, we are delighted to deal with LHCPs who have integrity. Your LHCP's salary is not determined by whether you are eligible for an ESA letter or PSD letter in order to prevent conflicts of interest. We comprehend that finding a mental health specialist to support you might be challenging on a personal and financial level. We want to make sure that everyone who contacts one of the LHCPs we collaborate with receives the assistance they require, therefore if your LHCP is unable to suggest an ESA or issue a PSD letter, we will reimburse you at our expense so you can look for assistance elsewhere. Please contact us before placing an order if you have any questions regarding your order because we only have a small amount of resources to support customers who truly need our assistance.
Please keep in mind that ESAs are subject to numerous laws and regulations, and neither we nor your LHCP can foresee how these laws and regulations may change. Your LHCP receives payment for the time spent assessing your eligibility and writing you a letter if you do. You acknowledge and agree that if any of these regulations are changed in a way that impacts your ability to use your ESA in any way, including for housing and air travel, you will not be entitled to a refund. To be clear, if your airline no longer allows emotional support animals, there won't be any refunds. For any reason, PSD letters cannot be refunded.
DISCLAIMERS IN SECTION 3
The information on the website is general informational and educational in nature; it does not constitute advise, opinion, diagnosis, or treatment in the fields of medicine or psychology. The term “Website” refers to all content that is shown, linked to, or otherwise made accessible via the website, including but not limited to text, images, graphics, logos, illustrations, audio clips, video clips, computer software, and code, as well as any electronic submissions made to us through the website. If information provided on the Website is not true, full, or up to date, we disclaim all liability. The content on this website is intended for general information purposes only, and it should not be relied upon or used as the only basis for choices without first seeking advice from primary, more reliable, more complete, or more timely sources of information. You do so at your own risk if you rely on any of the information on this website or any products or services obtained from it. There may be historical data on this website. Information that is historical is unavoidably out of date and is only offered for your reference. Although we reserve the right to change the information on this website at any time, we are under no obligation to do so. You acknowledge that it is your duty to keep track of updates to our website.
Any professional relationship (including a doctor-patient one) between you and Service Paws USA or any of its officers, directors, trustees, employees, consultants, contractors, advisors, representatives, volunteers, affiliates, or agents is not intended to be created by the Website and is not intended to constitute such a relationship. There are no client-professional relationships formed as a result of communications made on or through the Website, and no associated rights or confidentiality protections apply. The Website is not meant to solicit clients or patients, and no professional advice of any type or nature should ever be taken as a result of using it. Even if the people providing the information on the website reference clinical trials or other medical literature, they are only allowed to do so for the purpose of information and education and are not performing any clinical services there. The Website's information is not intended for the diagnosis or treatment of any health issue or illness. The information on the website is not exhaustive and does not contain all information that might be available about the pertinent subject matter; rather, it is just meant to be used as a single educational resource.
We do not certify or credential any licensed healthcare professional (LHCP) that we deal with, and we are not in charge of doing so. We don't guarantee or make any claims regarding any LHCP, and we don't have any control or authority over them or the clinical practices they might run. The assignment of a specific LHCP to you does not constitute a recommendation, referral, or endorsement of that LHCP, nor do we make any representations or warranties regarding the qualifications of that LHCP or the services they provide. Any accusations of negligent credentialing, negligent supervision of, or negligence by, any LHCP will not subject us to liability. Any ideas, suggestions, or information made by anyone are their own and do not represent our views. Any LHCP that may be referenced on the website is not something we condone or encourage. We don't choose how to treat them.
You are aware that it is your obligation to verify any healthcare provider involved in your care's certification and/or licensing. You can independently confirm the information about your LHCP's license provided by them using the website for licensing verification maintained by your State. Following the receipt of information by any party, you undertake all risk associated with taking any sort of action. Despite our best efforts, we cannot promise or guarantee that LHCPs have the credentials they claim to have. We don't continually screen, check someone's background, authenticate their qualifications, or assess any LHCPs. You only have a relationship with the LHCP who has been allocated to you. We have no involvement with the relationship's core issues, and we do not accredit any of the LHCP's offerings. We don't get in the way of the LHCPs who may be working with you because they are independent workers who use their own professional judgment.
Clients shouldn't often anticipate to get the same or comparable results as people who have utilized our goods and services and then left written or recorded reviews or endorsements. We only share testimonies for informational purposes; we make no guarantees that anyone will have the same or comparable outcomes as those described in these testimonies. Every case is different, so no client should assume that the outcomes described in a testimonial or endorsement are what they would experience in their own case. A promise, warranty, or prediction by us regarding the results of any previous, present, or upcoming conversations or interactions with you is not implied by any information that could be construed as a testimonial or endorsement on the Website.
We don't offer any legal advice because we aren't attorneys or a law company. The website does not provide or serve as legal counsel or advice. There may be information on the Website that refers to federal, state, and municipal laws governing service animals and/or telemedicine. Regarding the accuracy or suitability of this content, we make no claims or warranties. We make no representations or warranties as to whether any content on the Website is current, comprehensive, accurate or relevant. Laws, regulations, guidelines, and other rules pertaining to assistance animals and telemedicine are continuously evolving and open to interpretation. The website's posted articles are not frequently updated. You shouldn't rely on any website content for legal advice, direction, or information of any kind. You should always consult a qualified practitioner for legal advice or immediately refer to the most recent federal, state, or municipal laws that are relevant to your situation.
GENERAL CONDITIONS SECTION 4
Anytime, for any reason, we have the right to deny service to anyone. You undertake not to use the Website or any of the goods or services offered by Service Paws USA in any way that is unlawful, illegitimate, or in conflict with these Terms of Service. This includes, but is not limited to, the following: You will not make unauthorized use of a credit card; post or transmit information that is illegal, libelous, defamatory, obscene, fraudulent, predatory of minors; harass, threaten, or abuse any person; post or transmit information that infringes or violates any intellectual property rights of others or the privacy or proprietary rights of others; attempt to interfere with the normal course of our business; or In reaction to real or alleged violations of these Terms of Service, Service Paws USA retains the right to take whatever legal measures it may consider necessary, including, without limitation, the suspension or termination of your access to goods or services. For any termination of your rights under these Terms of Service, including for the discontinuation of any products or services given to you or the deletion of any content you submitted to the Website, Service Paws USA will not be liable to you in any way.
You acknowledge that your content (except credit card data) may be transmitted over a variety of networks and entail (a) transmissions; and (b) modifications to comply and adapt to the technological requirements of connecting networks or devices Whenever credit card data is transferred over networks, it is always encrypted.
Without our express written consent, you agree not to reproduce, duplicate, copy, sell, resell, or otherwise exploit any part of the website.
Section 5: Changes to Prices and Services
Prices for our goods and services could change at any time without prior notice. We retain the right to change or stop providing any products or services (or any portion or content thereof) at any time and without prior notice. If any items or services are modified, their prices are changed, they are suspended, or they are discontinued, we won't be held responsible to you or any third parties. All product or service descriptions are subject to modification at any moment, without prior notice, and at our exclusive discretion. Any offer made on the website for any good or service is invalid where prohibited.
We reserve the right to restrict the distribution of our goods and services to any individual, group of people, or area of government. On a case-by-case basis, we may use this right. We can not guarantee that any information, goods, or services you purchase or acquire will be of the caliber you expect or that any errors or flaws in any goods or services will be fixed.
Section 6: Reliability of Account and Billing Information
For all purchases made on the Website, you agree to provide current, complete, and accurate account and purchase information. In order for us to complete your transactions and get in touch with you as necessary, you agree to immediately update your account and other information, including your email address, credit card numbers, and expiration dates. Any emails, documents, or packages that are sent to the incorrect delivery address are not our responsibility. You are responsible for following up with us regarding reshipment if any deliveries are returned to us for any reason. Any shipments that are returned to us as a result of a failed delivery may be destroyed, and you will be charged extra for any subsequent reshipment.
OPTIONAL TOOLS IN SECTION 7
We might give you access to third-party tools that we don't monitor, control, or have any say in. You understand and accept that we provide these tools accessible “as is” and “as available” without any guarantees, assurances, or conditions of any sort. We also do not recommend or make any claims about these tools. We won't be held responsible for anything related to or resulting from your use of optional third-party tools. Use of any optional tools made available through the site is solely voluntary and at your own risk. You are responsible for familiarizing yourself with and approving the conditions on which any applicable third-party provider makes available such tools (s).
In the future, we might add new features, services, or products to the website (including, the release of new tools and resources). These Terms of Service will also apply to such new features and/or services.
THIRD-PARTY LINKS SECTION 8
Materials from third parties may be included in some of the website's content, goods, and services. You might be taken to third-party websites through links on our website that are not connected to us. We will not be held liable or accountable for any third-party materials or websites, or for any other third-party materials, products, or services, and we will not be responsible for examining or evaluating the content or accuracy of such third-party websites.
Any loss or damages resulting from the acquisition or use of products, services, resources, material, or any other interactions with third-party websites are not our responsibility. Before you enter into any transaction, please carefully research the third party's policies and practices and make sure you are familiar with them. Any issues, claims, worries, or inquiries regarding items from third parties should be addressed to the third party.
On some clicks or purchases done on, through, or linked from our Website, we might get paid in the form of a commission, fee, or some other kind of reward. This means that if you I click on particular ads or links in our Website, emails, or newsletters or (ii) make a purchase after clicking a link in our Website, emails, or newsletters, we might get paid in some way through a deal we have with a third party.
Section 9 is for user feedback, comments, and other submissions.
“User Content” refers to all data and materials that users submit to us, post on, or use in connection with the Website (such as text, messages, files, photographs, audio, and video), excluding any feedback. Your User Content is your personal responsibility. Unsolicited or requested contributions may be included in User Content. You are responsible for assuming any risks related to the use of your User Content, including any dependencies others may have on its completeness, accuracy, or usefulness, as well as any personal identification risks associated with the sharing of your User Content. You are not permitted to claim or imply that we have provided, sponsored, or approved your User Content in any way. You could put yourself in danger because no one else is in charge of your User Content (including data backups). We shall never be held responsible for any error or flaw in any User Content.
You hereby grant us an irrevocable, non-exclusive, royalty-free and fully paid license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use your User Content, and to grant sublicenses of the foregoing, for any lawful purpose. You also represent and warrant that you have the right to grant this license. In relation to your User Content, you consent to permanently renounce (and cause to be renounced) any claims and assertions of moral rights or attribution.
You understand and accept that we are not responsible for any User Content and that we do not guarantee its accuracy, currency, suitability, or quality. We also disclaim any liability with regard to any User Content because we have no control over it. The Website's other users and you are the only parties involved in your interactions with them. You acknowledge and agree that any loss or harm arising from such exchanges is not our responsibility. We are not required to get involved if there is a dispute between you and another user of the website. You understand that other users may leave negative comments regarding your User Content, and that we are under no duty to check for or remove any such User Content. At any time, at our sole discretion, we may delete or alter any User Content without warning or obligation.
You consent to the use of the data/User Content you send to us via email, a Q&A section, a blog, a forum, a poll, or any other user-generated submission. You also consent to the use of your name and any stories you send us for articles or other features that are published on the website or in our publications, as well as for advertising, social media campaigns, and sponsored content. We may credit to you any personal tales that you offer to us. The User Content, which includes your name, likeness, photograph, and biographical data you provide, may be edited, rewritten, used, and reused by us with or without attribution for a variety of purposes, such as publication on the website or in our publications, advertising, social media promotion, or sponsored content.
As a condition of your use of the Service, you must not:
upload, publish, send, or otherwise make accessible
any User Content that violates the law, is detrimental to others, incites hatred, threatens violence, is abusive, harassing, libelous, defamatory, vulgar, pornographic, profane, racially offensive, indecent, or invades their privacy;
any user content that encourages or constitutes illegal activity, including without limitation any user content that encourages or constitutes conduct that would be prohibited under local, state, federal, or foreign law, give rise to civil liability, or otherwise be against the law;
any false, deceptive, or fraudulent user content;
any user-generated content (User Content) that you are not authorized to make available by law, contract, or fiduciary duty (such as insider information, proprietary information, or confidential information learned from or disclosed during employment relationships, or pursuant to nondisclosure agreements);
any user content that violates or infringes the rights of others, including any user content that infringes the patent, copyright, trademark, privacy, publicity, trade secret, confidentiality, contract, or any other rights of a living or deceased person or of a legal company;
any User Content that features someone else's image, name, or likeness unless I you have previously acquired that person's express consent and (ii) you are that person's parent or legal guardian and that person is at least eighteen years old;
any request for or solicitation of any individual's personal or private information;
any request for or solicitation of commodities, services, or money for one's own benefit;
any content containing computer code, files, or programs known to interrupt, delete, restrict, or otherwise malign the operation of any computer software or hardware or telecommunications equipment; or
any user-generated content with commercial intent, such as material which includes marketing, advertising, or promotions;
falsely claim or otherwise misrepresent your association with a person or entity, pose as that person or entity, or
break any law, rule, or regulation of the local, state, country, or the world.
By posting User Content or sending it to us, you affirm and warrant that I you are at least 18 years old, that you have read, understand, and your User Content fully complies with these Terms of Service, and (ii) the User Content is accurate and not misleading. You also affirm and warrant that (iii) the User Content is accurate and not misleading, and (iii) the User Content complies with the Terms of Service.
Occasionally, we might offer you a chance to get in touch with us and share User Content or other details about how we can enhance the website and/or the goods and services offered via the website or promoted there (collectively, “Feedback”). Please be advised that any feedback sent to us, whether through the website or otherwise, will be considered as non-confidential and non-proprietary. This applies to recommendations, ideas, graphics, and other materials. Any feedback you send, send, or post becomes wholly owned by us. All rights, titles, and interests in your feedback, including all copyrights and other intellectual property rights, are hereby assigned to us by your submission of your feedback. Any feedback you provide will be subject to our right to use, reproduce, exploit, create, disclose, perform publicly, distribute, improve, and alter it for any reason, without restriction and without giving you any credit or payment. We kindly ask that you refrain from sending us any Feedback that you do not want to assign to us in light of this.
Service Paws USA is aware of how crucial it is to protect the confidentiality of your personal data. Service Paws USA is both the “data controller” and the “data processor” of personal information for the purposes of the GDPR. The information in our privacy statement below is meant to explain how and what information we gather as well as how and why we use your personal information. It also explains the alternatives we give you to access, modify, or otherwise take control of the personal data we process about you.
What kind of data do we gather?
In order to provide you with our products and services, we gather and store your personal information, which may include your name, email address, phone number, mailing address, date of birth, type of animal(s), number of animals, historical information you provide, questionnaire responses, other data collected that could directly or indirectly identify you, and any other information you have submitted. Your bank or credit card information, as well as information about payments you have made, may also be collected.
Our employees, principals, agents, independent contractors, and the licensed healthcare professionals we deal with may have access to the personal information you disclose to us (via the website's questionnaire or in another way). Such access may be required to fulfill your order or request from us, including connecting you with a qualified healthcare provider, determining your eligibility for an emotional support animal, and carrying out other tasks.
We might also gather information about you that is not personally identifiable (such as anonymous usage data, IP addresses and location, browser or platform type, etc).
If you would like to contact our support team, please click on the links below:
Ask for a copy of your personal information.
Request the deletion of your personal information and account cancellation.
If you ask us to delete personal information about you and we need it to provide you with the goods or services you've ordered, we will abide by your request only to the extent that it no longer serves those purposes or is no longer necessary for our regular business operations, legal or contractual recordkeeping obligations, or legitimate business purposes.
sharing with dependable outsiders
When necessary for them to carry out services on our behalf, we may share your personal information with affiliated businesses that are part of our corporate family, with outside parties with whom we have partnered to integrate their services into our own, and with dependable third-party service providers, such as:
handling credit card transactions
evaluating your survey
evaluating the data you submitted in order to provide any services
running competitions or surveys
Analyzing the demographics of our customers and services
contacting you, such as sending an email or delivering a survey
Management of client relationships
We only divulge your personal information when it's essential for a third party to carry out the requested or necessary services on our behalf. These third parties (and any subcontractors) are bound by rigorous terms and conditions governing data processing and are not permitted to use, share, or store your personal information for any reason other than what they have been specifically hired for.
I'm talking to you
In relation to the services you have subscribed to or purchased from us, we might get in touch with you directly or through a third-party service provider. If you give us your approval, or in cases where it is permitted based on reasonable interests, we may also contact you with offers for additional services we believe you might find valuable. For example, if you abandon the survey or checkout process, we might send you follow-up emails. These connections could be with:
SMS text messages
Calls on the phone
automated text messages or phone calls.
international transfer of personal data
Note that you are transmitting your personal information to the U.S. in this case, and by doing so, you are giving your agreement to such transfer if you are located outside of the United States of America and your country has rules governing data collection and use that are different from U.S. law.
We gather data about your interactions with our website using a variety of web analytics tools offered by service partners like Google Analytics, MixPanel, and Singular. This data includes the pages you visit, the website you visited before coming to our website, the length of time you spend on each page, the operating system and web browser you use, as well as network and IP information. We use the data these tools produce to enhance our goods and services. For the purpose of recognizing you as a distinct user the following time you visit our website, these tools install persistent cookies in your browser. Each cookie is only accessible by the service provider (ex: Google for Google Analytics). It's possible for these service partners to send and store the data they get from cookies on servers located outside of your own country of residence. The information gathered is used and shared by these service providers in accordance with their unique privacy policies, even while it does not include personal information like name, address, billing information, etc.
Our mobile applications and website both contain links to other websites. The privacy policies or the content of third-party websites are not our responsibility. Please review any website's privacy statement before using it.
How we safeguard, keep, and use your data
When necessary, we use encryption to store and safeguard the personal information we collect. We do this both during transmission and after it has been received and stored.
We only keep personal data for as long as is required to deliver the goods or services you have requested, and then for as long as is necessary for a variety of legitimate business or legal needs. Retention periods are one of these.
required by law, contract, or other duties similar to those that apply to our business activities;
for protecting, settling, defending, or upholding our contractual or legal rights;
required to keep sufficient and accurate financial and commercial records; or
for billing on auto-renewal.
Contact us at email@example.com if you have any concerns about the security or storage of your personal information.
Residents of California Privacy Notice
With some exceptions, California residents will be able to request access to the specific pieces and categories of personal information that businesses have collected about them, the categories of sources for that information, and the business or commercial purposes for collecting the information, under the California Consumer Privacy Act (“CCPA”), which takes effect on January 1, 2020. Under certain conditions, California residents also have the right to seek the deletion of their personal data. In accordance with the CCPA, we won't charge you more or give you lower-quality services if you decide to exercise your rights unless those variations are related to your information.
The CCPA does not currently apply to personal information pertaining to communications or transactions between a business and a California resident when the resident is acting on behalf of another business, such as in a business-to-business transaction. This is a warning to business-to-business consumers. Your CCPA rights are constrained if personal information about you is treated in this manner.
Your Legal Rights in California
Your legal rights in California are as follows:
to ask the company to provide information on the personal data (about you) that it collects, uses, discloses, and sells.
to ask the business to delete any of your personal data that it has collected or kept. This right is restricted, and we might not always comply with your request, especially if we need to keep your information for legal reasons or to finish the transaction we have with you.
to choose not to allow the company to sell your personal information. Your personal information is “sold” when it is given to a third party who is not a service provider in exchange for money or other valuable benefit. When you knowingly permit us to divulge your personal data or engage in business with a third party, it is not a sale. Please email us at firstname.lastname@example.org to exercise your right to opt-out.
not be subjected to unfair treatment by the company because you exercised any of your CCPA-guaranteed privacy rights.
Your CCPA Rights and How to Use Them
How to request a disclosure: Please email email@example.com to make a disclosure request. You have the right to submit a free request twice every calendar year. If we don't ask for an extension, we'll make the disclosure within 45 days of getting your request. If we reasonably require an additional 45 days, we will let you know about it within the first 45 days.
Right to be forgotten: With some restrictions, you have the right to ask us to forget your personal data. Unless an exception applies, we will delete your personal information after we have received and verified your request and will also instruct our service providers to do so. To have your data deleted, send us an email at firstname.lastname@example.org.
The CCPA allows a designated authorized agent to submit a request on behalf of a customer. By completing an agent-designation form, you can name an agent. Before granting a consumer rights request, the appointed agent and the consumer must both be verified.
We must verify each request for protection of consumer rights. By comparing the information provided by the customer with the personal data about the customer that the company already has on file, we may validate requests. In rare cases, we might contact you using your contact information to confirm your identification.
California residents have the right to ask us for specific information about the kinds of personal data we share with third parties for their direct marketing needs, as well as the names of the third parties we shared such information with during the just-past calendar year. Please get in touch with us at email@example.com to exercise your options.
ERRORS, INACCURACIES, AND OMISSIONS – SECTION 11
On occasion, there may be typographical errors, inaccuracies, or omissions in the information on the website. These may relate to service descriptions, prices, promotions, offers, product shipping costs, transit times, and availability. If any information on our website is inaccurate at any time without prior notice, we reserve the right to change, update, or remove any information and/or cancel orders (including after you have submitted your order).
Except as required by law, we make no commitment to update, modify, or clarify any information on our website, including without limitation pricing information. It shouldn't be assumed that because the Website doesn't include a specific update or refresh date that all the material has been updated or changed.
Section 12: Limitation of Liability and Disclaimer of Warranties
Your use of any of our products or services will not be uninterrupted, timely, secure, or error-free, and we do not promise, represent, or warrant that it will be. We do not guarantee that using any of our goods or services will lead to a specific outcome.
You explicitly acknowledge that using or being unable to utilize any goods or services is done at your own risk. Without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, the products or services made available on the Website are provided “as is” and “as available” for your use.
Under no circumstances shall Service Paws USA, our principals, owners, directors, officers, employees, affiliates, agents, representatives, contractors, interns, suppliers, service providers and licensors be liable for any injury, loss, claim, or any direct, indirect, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any other similar damages, whether based in contract, tort (including negligence), product liability or any other claim relating in any way to your use of the Website, or for any use of any services and/or products obtained from us or your LHCP, b. using an ESA letter or PSD letter, and c. any recommendations made to you by your LHCP, d. any disagreement you might have with a third party concerning your ESA letter, PSD letter, or animal (such as with housing providers and airlines), or e. the behavior of your pet, service dog, or ESA. Our liability shall be limited to the greatest extent permitted by law in those states or jurisdictions that do not allow the exclusion or the limitation of liability for consequential or incidental damages.
Any claims arising out of or related to your use of the Website must be brought within one (1) year of the event giving rise to such action, and both our total liability to you and your sole and exclusive remedy for any cause or claim whatsoever shall be limited to the amount paid by you for any product or service purchased from us through the Website. You acknowledge and agree that your use of the Website is predicated upon your waiver of any right to participate in a lawsuit or class action suit for any losses or damages resulting from your use of the Website or any items or services supplied through the Website
Section 13: Compensation
You understand, acknowledge, and voluntarily assume all risks associated with your use of and activities related to the Website, as well as any activities, information, goods, or services provided by us or by any of our agents, employees, or contractors. These risks include psychological and emotional risks (whether or not foreseeable to us or you). You accept full responsibility for any damage, loss, claim, liability, or expense of any kind or nature that your person or property may incur as a result of or in connection with the Website or any service or product made available through the Website. This includes, but is not limited to, physical, psychological, or emotional harm.
You agree to fully release, hold harmless, and indemnify Service Paws USA, our principals, owners, directors, officers, employees, affiliates, agents, representatives, contractors, and interns from any claims, costs (including, without limitation, attorneys' fees), expenses, or liabilities of any kind and for any damage or injury, whether it be physical, financial, emotional, psychological, or otherwise. This agreement is in effect as of the date written above. You agree to assist Service Paws USA in the defense of any claim for which you are required to indemnify us, and Service Paws USA reserves the right to assume the sole defense and control of any matter at your expense. You undertake not to settle any case without the prior written agreement of Service Paws USA. When Service Paws USA become aware of any such claim, action, or process, they will make a reasonable attempt to let you know about it.
Chapter 14: Termination
The termination of this agreement shall not affect the parties' obligations and liabilities incurred before the termination date. We may terminate these Terms of Service and your access to any products or services offered through the Website at any time for any reason in our sole discretion without notice and you will remain liable for all amounts due up to and including the date of termination. By notifying us that you no longer want to use any of our products or services, you may terminate these Terms of Service at any time; however, you will still be liable for any outstanding debts up until the termination date.
Notwithstanding any provision in these Terms of Service to the contrary, the following provisions shall survive termination or expiration of these Terms of Service: General Conditions; Disclaimer of Warranties, Limitation of Liability; Indemnification, Other Terms.
Section 15: Additional Terms
Entire Agreement: This Terms of Service constitute the entire agreement between you and the Service Paws USA with respect to your use of the Website and the products and services made available through the Website. Neither you nor the Service Paws USA may be bound by any representations, statements, or inducements, whether oral or written, that are not contained in this Agreement.
The unenforceable portion of any provision of these Terms of Service shall be deemed to be severed from these Terms of Service, and the remaining provisions shall remain valid and enforceable to the fullest extent permitted by applicable law. Severability: In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.
No Assigning: In these Terms of Service, you may not assign, transfer, or delegate any of your rights or obligations, in whole or in part, without our prior written consent. These Terms of Service and any rights and obligations arising out of or related to them may be freely transferred, assigned, or delegated by us in whole or in part. Each of the parties, as well as their heirs, permitted assignees, and successors, shall be bound by and benefit from these Terms of Service.
No Waiver: No waiver of any provision of these Terms of Service, which may only be made in a written document that has been duly signed by both parties, shall be deemed to have been made by failure to exercise or delay in exercising such provision. No waiver by Service Paws USA of any right under this Terms of Service will be deemed to be either a waiver of any other right or provision or a waiver of that same right or provision at any other time.
Jurisdiction: Without regard to any principles of conflicts of law, the laws of the State of Texas and applicable federal law shall govern and be construed in line with these Terms of Service.
Arbitration: All disputes, controversies, or claims arising out of or related to these Terms of Service will be settled through mandatory binding arbitration that will be held in Travis County, Texas, as specified below, subject to the restrictions of these Terms of Service. This agreement provides an arbitration provision to resolve disputes. No jury trial or representative class action is allowed. There won't be a jury in an arbitration, and the proceedings will be handled in line with the established arbitration rules of the AAA. Arbitration is the referral of a disagreement to one or more neutral parties for a final and binding conclusion. We advise getting in touch with us first to settle any dispute as quickly and easily as possible, but you are allowed to go straight to arbitration as long as you give Service Paws USA notice at firstname.lastname@example.org first. This will help keep costs down and ensure that everyone involved is satisfied. Any claim must be brought before a AAA arbitrator in Travis County, Texas, within a year of the claim's occurrence, or as soon as is permitted by law. No class action, class arbitration, or other procedure in which a person acts as the representative of another person or individuals is permitted; rather, any disagreement must be settled by individual arbitration. You accept that there is no right to a jury trial, and this provision will be governed both substantively and procedurally by the AAA to the utmost extent authorized by law. The chosen arbitrator lacks the authority to hear claims in a collective or other representative action, and they cannot be consolidated with those of another party. To the fullest extent permissible by law, both parties must maintain the dispute's confidentiality.
The headings used in this agreement are simply there for your convenience and have no bearing on these Terms in any way.
Any suspected or alleged crime or civil wrong may be investigated with the help of legal authorities, third parties, or both. In order to comply with any applicable law, regulation, legal process, or governmental request, Service Paws USA retains the right to at any moment disclose any information that it deems necessary.
You acknowledge that any breach or threatened violation of these Terms of Service is an illegal act that will hurt us incalculably and irreparably. You further concur that monetary compensation for such harm would be insufficient, and you give us permission to seek whatever injunctive or equitable action we consider necessary or appropriate. These remedies are in addition to any other legal or equitable options we may have.
We may freely assign all of our rights and duties under these Terms of Service in connection with any merger, asset purchase, asset sale, or other business arrangement, or by operation of law or otherwise. Any information you provide to us will be given to any buyer or successor of our business without your knowledge or permission.
SECTION 16 – TERMINATION OF SERVICE CHANGES
On this page, you can always consult the most recent version of the Terms of Service. By publishing updates and modifications to the Website, we reserve the right, in our sole discretion, to amend, modify, or replace any portion of these Terms of Service. It is your responsibility to frequently check the Website for updates. Following the publishing of any modifications to these Terms of Service, your continuing use or access of the Website, or use of any products or services made available on the Website, indicates your acceptance of such changes.
ESA SHIELD, Section 17
Customers who purchase a housing or combined ESA plan through Service Paws USA are eligible for ESA Shield. You will receive a refund for the cost of your ESA plan, subject to the terms and limitations outlined here, if you are given a valid ESA letter and your landlord eventually rejects your request for accommodations. With ESA Shield, our top staff will provide you with unlimited, urgent email support to assist you as you go through the approval process with your landlord. Clients who reside in university, campus, or dormitory housing are not eligible for ESA Shield. Additionally, using ESA Shield in conjunction with flying is not recommended.
Any further document requests that your landlord might make you provide are not covered by ESA Shield. For an additional document charge, as described here, additional documents are processed. Our support team will let you know whether your LHCP can successfully complete any additional documents your landlord asks that come with an additional price if they are requested by your landlord. Please be aware that while though the support team members are familiar with ESA regulations, they are not attorneys and are therefore not allowed to provide any advice or help about legal issues, particularly those pertaining to evictions.
In order to claim a refund, you must have actively engaged your landlord in negotiation, and have supplied ESA documents or supplementary information which were denied at least twice. Keep in mind that landlords frequently deny the initial request. After receiving more documentation and information, or after you show that you are aware of your rights under the Fair Housing Act, they will frequently accept your ESA. You must provide written proof of such denials to us if your landlord has twice refused your ESA accommodation request and they are doing it in a way that violates your rights under the FHA. Please be aware that you will not be eligible for a refund if your landlord rejects your application for a rental unit for a reason that qualifies under the FHA or Department of Housing guidance. ESA Shield is intended to protect you from your landlord's unreasonable actions that violate those rules.
The price of your housing or combo plan will be reimbursed to your original means of payment within 10 days if you satisfy the requirements outlined here. Please be aware that under no circumstances will the price of ESA Shield itself or any additional document services you ordered be refunded. The ESA Shield is in effect as of the date of your ESA letter and lasts for 30 days. The ESA approval procedure with landlords typically takes a few days, and a decision should be made well in advance of the ESA Shield's expiration date.
You are not entitled for a refund if any of the following have occurred:
You have an unusual pet, such as a snake, lizard, ferret, rodent or spider – ESA Shield is only for dogs, cats and miniature horses at this time.
You broke one of the Fair Housing Act's rules (or related guidance from the Department of Housing).
Your pet endangers the health or safety of the other tenants or the property.
More than two ESAs are used for housing.
In accordance with the Fair Housing Act, your landlord has a good basis for rejecting your ESA.
Your landlord has issued you a citation for property damage resulting from your ESA.
You are breaking the rules of your lease (other than provisions that violate the FHA).
You forgot to inform your landlord that you were moving in or filled out a renter application while in possession of your pet.
Your animal has received a citation from your landlord for offenses like upsetting neighbors, causing property damage, making excessive noise, or acting aggressively toward other tenants or building personnel.
You have received a citation for failing to treat your animal humanely, or your ESA cannot live in your residence.
You have misrepresented your need for an ESA to your landlord or a licensed healthcare professional.
You apply for ESA Shield benefits more than 60 days after your ESA letter was issued.
SECTION 18 – AGREEMENT FOR PAYMENT PROCESSING
The Stripe Connected Account Agreement, which also includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”), governs the payment processing services for customers on Servicepawsusa.pet. You consent to being bound by the Stripe Services Agreement, as it may be updated from time to time by Stripe, by accepting these terms or by continuing to use Servicepawsusa.pet as a client. As a condition of Servicepawsusa.pet enabling payment processing services through Stripe, you agree to provide Servicepawsusa.pet accurate and complete information about you and your business, and you authorize Servicepawsusa.pet to share it and transaction information related to your use of the payment processing services provided by Stripe.
SECTION 19 – GIFT CERTIFICATES
Gift certificates are not reloadable and may not be exchanged for cash (unless as required by law) (except as required by law). Gift certificates that are misplaced, stolen, or used without your permission are not our responsibility. They are valuable and can be redeemed by whoever finds them, so keep them close at hand. Once submitted, gift cards will automatically be applied to your order (s). If the purchase price is greater than the value of the gift certificate, additional payment by credit card is necessary. Also not for resale are gift certificates. Where banned or limited by law, void.
SECTION 20 – INFORMATION ON CONTACT